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FAQs & Bespoke Jewellery Info.

HOW SHOULD I TAKE CARE OF MY JEWELLERY?

  • Jewellery Storage- Keep your pieces seperately to avoid tangling or damages & ideally in a soft-lined jewellery box or pouch to prevent scratches.
  • Avoid Harsh Chemicals - Remove your jewellery before using household cleaning products, lotions, perfumes, or hairsprays. These can tarnish metals and damage gemstones, especially softer stones like pearls.
  • Remove jewellery prior to swimming (due to chlorine). Bathing, saltwater, and even fresh water can affect the shine of precious metals and gemstones.
  • Cleaning your jewellery - Use a soft, non-abrasive cloth to gently clean your jewellery. You can use a mild soap and warm water solution, but avoid soaking gemstones like pearls, as they are porous. Professional cleaning is recommended especially for heavily worn items or intricate pieces.
  • Checking Your Jewellery - Regularly inspect your jewellery for signs of wear, such as loose stones or clasps. It’s a good idea to have your pieces professionally checked and cleaned at least once a year to ensure they remain in perfect condition.
  • Protect from impact -Avoid wearing your jewellery during activities where it could be knocked or damaged, such as sports or heavy lifting.

CAN I HAVE MY RING RESIZED?

Please get in touch if you require a ring re-size, there will be a £20 charge for this.

Note: Depending on the style of ring a re-size may not always be possible but feel free to get in touch and I can see if it is something that can be done.

REFUNDS POLICY

In order to receive a full refund, all returns must be postmarked within 14 days of purchase.

Any returns after this point (14 days) will be eligible for store credit only. 

All returned jewellery must be unworn, unused condition, with all original packaging. 

(If earrings have been tried on please let me know) 

Return Process 

To return an item, please email me at parv@parvlloydjewellery.com to receive returns form. Alternatively fill out the contact form above. Then please complete this form & return with item securely in its original packaging and include your proof of purchase, & send your return providing a tracking number; to the following address: Unit 2 Baggeridge Village Craft & Enterprise Centre, Brick Kiln Way, Baggeridge Village, Sedgley, DY3 4BB.

Alternatively please feel free to pop in.

You refund will be completed on safe arrival and upon satisfactory inspection of the item.

Bespoke commissions

How Does the Commission Process Work?

  • You get in touch with examples of Parv's work or something you may have seen & woiuld like a variation that you love and let us know what you are looking for! So that we can guide you on ideas & design let us know what the piece is for- the occasion, or maybe even about the person & what they like?
  • Please do not ask Parv to copy the work of others-its not cool & I don't fancy getting sued huns!
  • Once Parv has an idea of what you are looking for, she will be in touch to go through the details of the commission process further.
  • You will then receive design options to choose from, likely in sketch form. Once you have chosen one, a 50% non-refundable deposit will be charged to begin working on your piece. (Costs will be discussed prior to this too). If you change your mind & would like the design altered you may incur a small charge depending on the change required. (This may be paid in-store or you may have a payment link sent to yourself.
  • Your commission will take approximately 6-8 weeks to complete once the deposit is received. If you need your jewellery quicker please let me know & I will do my best for you.
  • You will be sent updates at each stage, e.g progress pictures & also a final shot.
  • When you are happy, the remaining balance will be due.
  • Then you can enjoy your unique piece of jewellery!